At Factory Price Mall, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information.
1. Information We Collect
We collect information you provide directly to us when using our store, including:
- Personal Identifiers: Name, email address, and active phone number.
- Delivery & Location Information: Physical delivery addresses, GPS coordinates/towns selected for calculating distance-based delivery rates.
- Payment & Transaction Information: Mobile Money provider details and transaction receipts (payment credentials are processed securely through payment gateways and are never stored on our servers).
2. How We Use Your Information
Your personal data is used solely to provide and improve our services, specifically to:
- Process and fulfill your delivery or store pickup orders.
- Calculate accurate distance-based delivery rates.
- Send order confirmations, pickup notifications, or delivery status updates.
- Provide customer service and respond to inquiries.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We only share necessary delivery details (such as recipient name, phone number, and address) with verified courier personnel or delivery riders strictly for dispatching your orders.
4. Data Security
We implement strict security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All online transactions are processed over encrypted connections.
5. Contact Privacy Team
If you have any questions or concerns regarding our Privacy Policy or data security practices, please contact us:
- Phone: +233 24 079 5803
- Contact Page: Contact Support